FAQ
Orders, Payments, Shipping
Customer Questions
If I place more than one order, can they be combined?
Yes, however, the excess shipping fee will not be refunded. Please be wary when placing your orders and ensure that you have come to a final decision to avoid these extra costs.
I wrote the wrong addresss/have moved
Please contact me ASAP! If you foresee yourself moving to another address in the next 1-3 months of placing your order. Consider putting down your new address as shipping will take time. Once orders have been shipped, the package is out of my hands and I will be unable to make any further changes.
Similarly, if you wrote the wrong address, please let me know ASAP so I may make the necessary changes. To avoid this, please double-check your order details before payment. If you notice that there are errors in your address after the order has been shipped, I will be unable to make any changes. In some cases, the package will be rerouted back to me and I will then contact you. However, shipping rates must be paid again if you wish for the package to be reshipped.
Please note that these types of errors are NOT subject to refunds/reshipment!
What are my shipping options?
To help keep shipping cost low, I am currently offering AUSPOST letter mail (no tracking) for both AUS and International orders for STICKER ORDERS. These orders are sent in stamped envelopes.
I will be providing tracked mail once larger products become available.
When will my package arrive?
I will be trying my best to pack orders every 2 days but please allow 5-7 business days for your order to be sent out. Once shipped, please be aware of the following expected delivery times:
- For Domestic AUS orders: 1-2 weeks delivery
- For International orders: 2-4 weeks delivery (Please be patient! Some countries may see additional shipping delays).
My order has not yet arrived
If your order has not arrived within 4 weeks, please contact me via email or socials ASAP.
HELP! There is a problem with my order.
Please contact me as soon as possible regarding the matter so that I may resolve the issue and make the necessary changes.
Art, Sticker making, personal
General Questions
What do you draw with?
I do all my drawings digitally on Procreate using my iPad Pro. My current favorite brushes 6B pencil and monoline. (These come free with the app!)
I do plan on trying traditional art soon, starting with watercolor!
What equipment do you use?
I print and cut all my stickers at home using an Epson Ecotank ET-2811 printer and a Silhouette Portrait 3.
To take photos, I use the BEST lighting this world has to offer (the sun. I use the sun.). And take product photos and videos on my iPhone XS.
What are your products made of?
Each listing should note the finish/paper type used. Generally, sticker sheets are a matte finish (best used for journalling) and vinyl stickers are a glossy finish (waterproof).
Feel free to send me a message if you are unsure of anything!
Do you do commissions?
Yes! I open slots for digital commissions on my vgen. Feel free to browse there!
Did you study art/have an art degree?
Nope! I did architecture in university but one thing led to another, and now I want to pursue art fulltime! Lots of my art journey has been watching content creators on Instagram and YouTube. I genuinely enjoy drawing and producing koala stationery to share with the world.